Information Access: Wall of Champions

Policy / Information Access / Wall of Champions

Wall of Champions

We have a tendency to really focus on jargon and/or regulatory language. And putting things in plain language and making it easily accessible can only improve individuals’ access to the things that they need.

– Heather Norton, Director of Developmental Services, Virginia Department of Behavioral Health and Developmental Services

What Does Info Access Look Like?

Changing Duties and Policies

A group of people gather outside. They are smiling and wearing white shirts. The Virginia Department of Behavioral Health and Developmental Services logo appears at the top left.

The Virginia Department of Behavioral Health and Developmental Services (DBHDS) is making lasting solutions in the way they handle accessibility. For example, they listed plain language in an official job description. They are updating training to meet plain language standards. They also changed policy to include standards on PowerPoints.