Information Access: Wall of Champions

Policy / Information Access / Wall of Champions

Wall of Champions.

We have a tendency to really focus on jargon and/or regulatory language. And putting things in plain language and making it easily accessible can only improve individuals’ access to the things that they need.

– Heather Norton, Director of Developmental Services, Virginia Department of Behavioral Health and Developmental Services

What Does Info Access Look Like?

Virginia Department of Social Services

 

Two women talking in an office.

The Virginia Department of Social Services uses person-centered, trauma-informed and hope-centered language to ensure every interaction is grounded in dignity and respect.

By using language that honors each person’s experiences and strengths, staff create a welcoming environment where people feel seen, heard and valued. When individuals feel respected and supported, they can focus on getting the information and resources they need, empowering them to move forward with confidence.